Terms of Our Services
1. IntroductionThese Terms (“Terms of Our Services”) govern all commercial interactions between ShipXcel (“ShipXcel,” “we,” or “our”) and any client (“you” or “the Client”).
By requesting a quotation, placing a booking, or using any ShipXcel service or Platform, you acknowledge and agree to be bound by these Terms.ShipXcel operates internationally as an independent intermediary within the maritime, logistics, and commodity sectors, adhering to the highest industry compliance standards, including applicable global trade laws, maritime conventions, and regulatory frameworks.2. Scope of ServicesShipXcel provides the following professional services:Freight Forwarding
Coordination of international cargo transport through selected carriers, ports, terminals, and logistics providers.Shipbroking
Facilitation and negotiation of vessel charters, cargo space, and maritime arrangements between shipowners and charterers.Commodity Brokerage
Intermediation between verified commodity buyers and sellers, ensuring transaction transparency, compliance, and contractual efficiency.ShipXcel acts solely as an intermediary, and does not:
– Take physical possession of cargo
– Provide transportation services in a carrier capacity
– Operate, manage, or control vessels
– Assume carrier responsibilities or liabilities3. Service EngagementA binding service engagement is established only when ShipXcel issues written confirmation via email or digital agreement.
ShipXcel may decline, suspend, or withdraw from any engagement if the transaction:• Fails regulatory requirements
• Presents commercial, financial, or operational risk
• Involves sanctions, restricted parties, or prohibited goods
• Conflicts with ShipXcel’s compliance framework or corporate standards4. Client ResponsibilitiesThe Client agrees to:• Provide accurate, complete, and lawful shipping information
• Ensure all cargo is correctly described, packaged, and documented
• Comply with all customs, export, import, and trade regulations
• Avoid the use of ShipXcel services for unlawful or sanctioned activities
• Remit payments in accordance with invoice termsThe Client is fully responsible for consequences arising from inaccurate, incomplete, or falsified information.5. Quotations & Pricing• All quotations are indicative and non-binding until formally confirmed.
• Pricing is subject to change based on market fluctuations, including freight rates, fuel surcharges, port charges, currency variations, and regulatory adjustments.
• Unless expressly stated, fees exclude taxes, duties, demurrage, detention, storage, and third-party surcharges.
• ShipXcel may revise pricing without prior notice in response to external cost changes.6. Payment Terms• Invoices are payable within the period stated (typically 15 or 30 days).
• Payments must be made in the currency specified.
• Late payments may incur administrative charges, interest, and potential service suspension.
• ShipXcel may pursue legal or collection measures for unpaid balances.7. Limitation of LiabilityShipXcel acts exclusively as an intermediary and shall not be liable for:• Loss, damage, delay, or non-performance caused by carriers, shipowners, operators, agents, or other third parties
• Operational disruptions, port delays, customs actions, or regulatory interventions
• Events beyond ShipXcel’s direct controlShipXcel’s total liability is strictly limited to the service fee or brokerage fee earned for the specific transaction.
All implied warranties, including merchantability and fitness for purpose, are expressly disclaimed to the fullest extent permitted by law.8. Documentation & RecordsShipXcel may process commercial documentation solely for coordination purposes.
All legal originals remain the property of the Client or relevant issuing party.ShipXcel maintains secure data handling and operates under internationally recognized information governance and confidentiality standards.
Specific systems, vendors, or technologies are not disclosed for security and compliance integrity.9. Compliance & Legal ObligationsBoth ShipXcel and the Client must comply with:• International trade laws and maritime conventions
• Customs, export, and import regulations
• Anti-money laundering, anti-bribery, and anti-corruption legislation
• Sanctions laws, restricted party regulations, and embargo controlsShipXcel may reject or terminate any transaction involving prohibited parties, embargoed jurisdictions, or elevated compliance risk.10. InsuranceShipXcel does not provide cargo, marine, or commodity insurance.
The Client is solely responsible for arranging appropriate insurance coverage through recognized insurers.
Assistance provided by ShipXcel in identifying insurers is strictly non-binding and without liability.11. Force MajeureNeither party shall be liable for delays or failures arising from events beyond reasonable control, including but not limited to:• Natural disasters
• War, conflict, or piracy
• Labor strikes
• Port or terminal closures
• Government interventions or restrictive measures
• Epidemics or pandemics12. ConfidentialityShipXcel manages all client information with strict confidentiality and in compliance with international data protection principles.
Information is shared only when required to fulfill contracted services or when legally mandated.13. Intellectual Property & brand UseAll intellectual property, trademarks, branding, and materials associated with ShipXcel are the exclusive property of Aviel International Corporation Sh.p.k.
Clients may not use ShipXcel’s brand, logo, or materials without prior written authorization.14. TerminationEither party may terminate services with reasonable written notice.
ShipXcel may terminate immediately if the Client:• Breaches these Terms
• Fails to make timely payment
• Engages in unlawful, prohibited, or non-compliant activities
• Harms ShipXcel’s operational integrity, reputation, or compliance standingAll outstanding obligations remain due following termination.15. Governing Law & JurisdictionThese Terms are governed by the laws of the Republic of Albania.
All disputes shall be resolved exclusively before the competent courts of Tirana, Albania.16. AmendmentsShipXcel may update these Terms to reflect operational, regulatory, or legal changes.
Updated versions will be published with a revised Effective Date.
Contact Us
Effective Date: October 24, 2025
Legal Entity: Aviel International Corporation Sh.p.k
Trade Name: ShipXcel
Registered Address: Teodor Keko Street, No. 4/17, Tirana 1001, AlbaniaLegal & Compliance: [email protected]Tax: Registered in Albania
Scope: Global freight forwarding, shipbroking, and commodity brokerage services