Terms of Our Services
1. INTRODUCTION
These Terms (“Terms of Our Services”) govern all commercial interactions between ShipXcel (“ShipXcel,” “we,” or “our”) and any client (“you” or “the Client”). By requesting a quotation, placing a booking, communicating with ShipXcel, or using any ShipXcel service through our Website or associated digital channels, you acknowledge and agree to be bound by these Terms.ShipXcel operates internationally as an independent intermediary within the maritime, logistics, and commodity sectors. We adhere to global industry standards, including applicable international trade laws, maritime conventions, and regulatory compliance frameworks.2. SCOPE OF SERVICES
ShipXcel provides the following professional services:Freight Forwarding
Coordination of international cargo movement through selected carriers, ports, terminals, and logistics providers.Shipbroking
Facilitation and negotiation of vessel charters, cargo space arrangements, and maritime transactions between shipowners and charterers.Commodity Brokerage
Intermediation between verified commodity buyers and sellers, ensuring compliance, transparency, and contractual efficiency.ShipXcel acts solely as an intermediary and does not:
– Take physical possession of cargo
– Provide transportation services in a carrier capacity
– Operate, manage, or control vessels
– Assume carrier duties or liabilities3. SERVICE ENGAGEMENT
A binding engagement between ShipXcel and the Client is established only when ShipXcel issues written confirmation via email or digital agreement.ShipXcel may decline, suspend, or withdraw from any engagement if the transaction:
• Fails regulatory or compliance requirements
• Presents commercial, operational, or financial risk
• Involves sanctioned entities or prohibited goods
• Conflicts with ShipXcel’s corporate policies or compliance framework4. CLIENT RESPONSIBILITIES
The Client agrees to:
• Provide accurate, complete, and lawful shipping information
• Ensure cargo is correctly described, documented, and compliant with regulations
• Comply with all customs, export, import, and trade laws
• Avoid using ShipXcel services for unlawful or sanctioned activities
• Remit payments in accordance with the applicable invoice termsThe Client is fully responsible for any consequences resulting from false, incomplete, or misleading information.5. QUOTATIONS & PRICING
• All quotations are indicative and non-binding until formally confirmed.
• Pricing may vary based on freight market conditions, fuel adjustments, port charges, currency fluctuations, or regulatory changes.
• Unless expressly stated, pricing excludes taxes, duties, demurrage, detention, storage, and third-party fees.
• ShipXcel may revise pricing at any time in response to external cost changes.6. PAYMENT TERMS
• Invoices must be paid within the period specified (typically 15 or 30 days).
• Payment must be made in the stated currency.
• Late payments may incur administrative fees, interest, and/or suspension of services.
• ShipXcel may initiate legal recovery procedures for unpaid balances.7. LIMITATION OF LIABILITY
ShipXcel acts exclusively as an intermediary and assumes no liability for:
• Loss, damage, delay, or non-performance caused by carriers, shipowners, operators, agents, or other third parties
• Port disruptions, operational delays, customs actions, or regulatory interventions
• Any events beyond ShipXcel’s direct controlShipXcel’s total liability is strictly limited to the brokerage or service fee earned for the specific transaction. All implied warranties, including merchantability or fitness for purpose, are expressly disclaimed to the fullest extent permitted by law.8. DOCUMENTATION & RECORDS
ShipXcel may process commercial documentation solely for coordination purposes. All original legal documents remain the property of the Client or the issuing authority.ShipXcel maintains secure information handling practices consistent with international confidentiality and data governance standards. For security reasons, ShipXcel does not disclose details of internal systems, vendors, or technologies.9. COMPLIANCE & LEGAL OBLIGATIONS
Both ShipXcel and the Client must comply with:
• International trade and maritime laws
• Export, import, and customs regulations
• Anti-money laundering (AML) and counter-terrorist financing (CTF) laws
• Anti-bribery and anti-corruption obligations
• Sanctions laws, embargo controls, and restricted party regulationsShipXcel may reject or immediately terminate any transaction involving elevated compliance risks.10. INSURANCE
ShipXcel does not provide cargo, marine, liability, or commodity insurance. The Client is solely responsible for arranging appropriate insurance coverage through qualified insurers. Assistance rendered by ShipXcel in sourcing insurers is non-binding and without liability.11. FORCE MAJEURE
Neither party shall be liable for failure or delay caused by events beyond reasonable control, including:
• Natural disasters
• War, conflict, or piracy
• Labor strikes or industrial actions
• Port or terminal closures
• Government restrictions or regulatory actions
• Epidemics or pandemics
• Other unforeseen operational disruptions12. CONFIDENTIALITY
ShipXcel manages all client data with strict confidentiality and in accordance with global data protection principles. Information is shared only when necessary to deliver contracted services or when legally required.13. INTELLECTUAL PROPERTY & BRAND USE
All intellectual property, trademarks, branding, and materials associated with ShipXcel are the exclusive property of Aviel International Corporation Sh.p.k.Clients may not use ShipXcel’s name, brand, logo, or materials without prior written authorization.14. TERMINATION
Either party may terminate services with reasonable written notice.ShipXcel may terminate immediately if the Client:
• Breaches these Terms
• Fails to make timely payment
• Engages in unlawful or non-compliant activities
• Damages ShipXcel’s operational integrity, reputation, or compliance standingAll outstanding obligations remain payable following termination.15. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of the Republic of Albania.
All disputes shall be resolved exclusively before the competent courts of Tirana, Albania.16. AMENDMENTS
ShipXcel may update these Terms to reflect operational, regulatory, or legal changes. Updated versions will be published with a revised Effective Date.
Contact Us
Effective Date: October 24, 2025
Legal Entity: Aviel International Corporation Sh.p.k
Trade Name: ShipXcel
Registered Address: Teodor Keko Street, No. 4/17, Tirana 1001, AlbaniaLegal & Compliance: [email protected]